Shipping Information & Order Status

• Free Shipping on Orders Over $75
• Do you ship to Canada?
• How do I check the status of my order?
• How do I track my order?
• How do I make a change to my order?
• Product Availability
• How do you handle backorders?

Free Shipping on Orders Over $75

We offer Free Shipping to the 48 Continental US States on all products and orders over $75.00. Items being shipped to Alaska and Hawaii have reduced ground shipping rates and are based on the total amount of your order. Orders with Free Shipping are delivered via standard ground freight via USPS, FedEx or UPS. Express shipping options are available at checkout but are not available for Free Shipping.

Do you ship to Canada?

Absolutely, we ship to Canada via standard ground freight at a flat rate of $125 on all non-truck freight items. Truck freight items (like an Undercover One-Piece hard cover) may be subject to a higher rate. The $125 includes all taxes, duties, brokerage fees and handling into Canada.

How do I check the status and/or track my order?

Contact us for a tracking number or call our Customer Service Department at 1-888-257-3323 and get up-to-date order information. Tracking numbers are typically available 48 hours after the order is placed (except orders placed on the weekend, then the 48 hour clocks starts on Monday).

If you have ordered an item that is out-of-stock or sold-out, we will keep it as an open order for 30 days. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address. Typically, we can only ship to a customer's credit card billing address. To have it shipped to an alternate address, contact your credit card company first, tell them you would like to set up an "alternate shipping address" and they will ask you some security questions and typically grant your request and have your new information updated within 48 to 72 hours. That allows you to then place the order, or if you have already placed it, allows us to continue with the shipment. Those procedural steps are required due to the potential of fraudulent orders.

You can also call our Customer Service Department at 1-888-257-3323 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.

How do I make a change to my order?

As orders are processed very quickly, making a change to your order cannot be guaranteed. We cannot make a change free of charge to orders that have already been shipped. Please call our Customer Service Department at 1-888-257-3323 if you need to change or cancel your order.

Product Availability

All products are subject to availability and prior sale. When eTonneauCover offers deals on "Closeout" or "Hot Special" items please note that such items sell out very fast and are sometimes not replaceable.

Pricing may vary between our magazine ads and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. eTonneauCover reserves the right to change prices at any time without notice. Prices listed do not always include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.

How do you handle backorders?

At times demand for a product will exceed our inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please check the website for the current ETA on backordered items.

Please note the stock status of the items you ordered on your email order confirmation.

eTonneauCover's policy is to ship parts in stock or as they become available until all items are shipped. If there is a backordered item, the item will ship out when it comes back in stock. eTonneauCover ships from warehouse distribution points and factories as needed to get you the correct part quickly and efficiently.

In the event that one or more of the items is on back order, we will follow your instructions on when to ship:

Ship your order complete: We will hold the order until the backordered item returns to stock and then ship the entire order complete. If the product is pulled from different warehouses, we will do our best to have them arrive within a narrow delivery time span.

Ship Separately: Ship all available items now and the backorder when it returns to stock. A split order handling charge of $3.50 may be added to your order. The balance of your order will ship out via FEDEX or UPS Ground delivery when all the items are in stock.

Cancel: Cancel all backorders and ship the remaining items immediately.

If you have ordered an item that becomes discontinued either by the manufacturer or by eTonneauCover, it will be canceled from your order. We will notify you of the adjustment to your order.